Kirlin v. Halverson

[¶ 1.] On August 31, 2005, plaintiff James Scott Kirlin (Kirlin) commenced a lawsuit in the South Dakota Second Judicial Circuit for personal injuries and other losses against defendants Kim Halverson (Halverson), Kelly Cawthorne (Cawthorne) and PKJ, Inc. d/b/a Empire HVAC (PKJ) resulting from an assault that Halverson perpetrated upon Kirlin. Kirlin’s wife, plaintiff Kristin Kirlin, concurrently commenced an action against the defendants for loss of consortium. The Kirlins’ claims against Cawthorne and PKJ, Inc. alleged liability based on alternative theories of respondeat superior, civil conspiracy, and negligence. Cawthorne and PKJ moved for summary judgment. The circuit court granted their motion and we affirm in part, reverse in part and remand.

FACTS AND PROCEDURE

[¶ 2.] Cawthorne worked in the heating, ventilation and air conditioning (HVAC) business in Sioux Falls, South Dakota. Cawthorne, his wife, Pamela Cawthorne, and father, John Cawthorne were equal shareholders in PKJ and operated an HVAC business through that entity. Cawthorne managed the operations of the business. By the spring of 2005, PKJ had *442been in business for about 15 years and serviced approximately 580 accounts in Sioux Falls. One of those accounts was the Empire Mall where PKJ was the principal HVAC service provider.

[¶ 3.] By the spring of 2005, Cawthorne learned that the Macerich Corporation, owner of the Empire Mall, was reevaluating its HVAC servicing arrangements. Macerich entered into a nationwide contract with Carrier Commercial Services (Carrier) for HVAC maintenance at its retail malls, including the Empire Mall. There is some disagreement between the parties as to the precise moment at which Cawthorne learned that PKJ had lost its contract with Macerich. However, it is clear that Cawthorne and PKJ were aware Carrier had secured the contract to do work previously performed by PKJ at the Empire Mall by the time of the events relevant to this lawsuit.

[¶ 4.] On June 15, 2005, Cawthorne was atop the Empire Mall performing duct maintenance when he spotted Kirlin, wearing a Carrier uniform, working on an HVAC unit. Cawthorne was admittedly incensed upon seeing a Carrier employee performing work that for the previous 15 years had been performed by PKJ. He “just felt compelled to go over there and ask him who he was and what was he doing.” Kirlin testified during his deposition that as soon as he told Cawthorne that he worked for Carrier and that he was performing maintenance on the HVAC units, Cawthorne “immediately started yelling obscenities at me.... ” Kirlin stated that he tried to settle Cawthorne down and that he extended his hand to Cawt-horne in an attempt to shake hands. At this point, Cawthorne batted Kirlin’s hand away and continued to berate him.

[¶ 5.] Eventually, Kirlin called the Empire Mall operation’s manager, Tim Kelly (Kelly), to come up and “defuse the situation .... ” Kelly told Cawthorne that he was to stay away from Kirlin and leave him to his work. Cawthorne was made aware that Kirlin, who came from Omaha, Nebraska to service the HVAC units, would be at the Empire Mall for several more days performing maintenance.

[¶ 6.] On the following day, June 16, 2005, Cawthorne assigned Halverson to the Empire Mall to continue the duct maintenance. Halverson had been employed by PKJ for about 10 years. He was also married to a cousin of Pamela Cawthorne. Kirlin was again on the rooftop and had crawled inside the “penthouse,” a storage shack atop the mall, to get some air conditioning filters. PKJ kept “thousands of dollars worth of motors, refrigerants, and other parts” as well as filters in the penthouse. Kirlin had been informed by Kelly that he was free to use the filters stored inside the penthouse.

[¶ 7.] As Kirlin was crawling out of the penthouse with an arm full of filters, he was met by Halverson. Halverson testified at his deposition that he told Kirlin, “if you work for Carrier, you can get your own filters” and that “[Kirlin] wasn’t going to use our filters[.]” Kirlin, stated he “decided just not to cause any waves and [to] set the filters down.” Kirlin then “asked Mr. Halverson why he was making it so tough on us up here.” At that point, “[Halverson] grabbed ahold [sic] of me ... and started slamming me up against the building[.]” According to Kirlin, Halver-son said to him, “you’re that little faggot that waved at me, aren’t you? You think you’re fuckin’ smart, don’t you?” Kirlin denied Halverson’s allegation and asked him who he was. Seeing the name “Efim” on Halverson’s uniform, he then asked if that was Halverson’s name to which he replied, “yeah, my name’s Kim, have you got a problem with that?” Halverson continued to slam Kirlin against the pent*443house and insinuate that he had gestured to him the day before. Kirlin told Halver-son that he was going to call the police. Halverson replied, “go ahead and call the cops you little fucker.” However, as Kirlin grabbed his phone to call the police, Hal-verson knocked it from his hand and shoved him. Kirlin then decided to “get the heck out of there.” As Kirlin was back-stepping, he “struck out” at Halver-son hitting him on the chin “once, maybe twice” with a closed fist. Halverson then started chasing Kirlin around the rooftop eventually catching him, then beating and kicking him into unconsciousness. When Kirlin awoke, police and fire department EMTs were at his side.

[¶ 8.] Halverson was arrested and charged with aggravated assault, simple assault and interference with emergency communications. He was acquitted on the aggravated assault charge, but was convicted of simple assault and the interference charge. He was sentenced to 365 days and 30 days in jail for the convictions, to be served concurrently. While the criminal prosecutions were proceeding against Halverson, the Kirlins commenced their civil actions against Halverson, Cawt-horne and PKJ. Cawthorne and PKJ filed a motion for summary judgment in regard to the theories of respondeat superior and civil conspiracy, as well as the various forms of negligence that the Kirlins set forth as a basis for liability. The motion was heard on September 4, 2007. On October 12, 2007, the circuit court entered its memorandum opinion granting summary judgment for Cawthorne and PKJ.

[¶ 9.] The Kirlins raise four issues on appeal:

1.Whether the record establishes a basis for vicarious liability of Cawt-horne and PKJ on a theory of re-spondeat superior for injuries inflicted upon Kirlins by an on-duty employee of PKJ.

2. Whether or not Halverson departed from the scope of his employment, does a genuine issue of material fact exist on any theory brought against Cawthorne and PKJ based on a tort duty arising under Restatement (Second) of Torts, § 317, or any other basis of negligence out of which a duty can arise.

3. Whether the record establishes a basis for the liability of Cawthorne and PKJ on a theory of civil conspiracy.

4. Whether the record establishes clear and convincing evidence that there is a reasonable basis to believe willful, wanton, or malicious conduct by Cawthorne and PKJ, supporting punitive damages.

STANDARD OF REVIEW

[¶ 10.] Our standard of review of a circuit court’s grant of summary judgment is well settled:

[W]e must determine whether the moving party demonstrated the absence of any genuine issue of material fact and showed entitlement to judgment on the merits as a matter of law. The evidence must be viewed most favorably to the nonmoving party and reasonable doubts should be resolved against the moving party. The nonmoving party, however, must present specific facts showing that a genuine, material issue for trial exists. Our task on appeal is to determine only whether a genuine issue of material fact exists and whether the law was correctly applied. If there exists any basis which supports the ruling of the trial court, affirmance of a summary judgment is proper.

Wojewski v. Rapid City Reg’l Hosp., Inc., 2007 SD 33, ¶ 12, 730 N.W.2d 626, 631 (quoting Read v. McKennan Hosp., 2000 *444SD 66, ¶ 8, 610 N.W.2d 782, 784) (additional citations omitted). “The existence of a duty in a negligence action is a question of law subject to de novo review by this Court.” Hohm v. City of Rapid City, 2008 SD 65, ¶ 3, 753 N.W.2d 895, 898 (citing State Auto Ins. Companies v. B.N.C., 2005 SD 89, ¶ 20, 702 N.W.2d 379, 386).

ANALYSIS AND DECISION1

[¶ 11.] 1. Whether the record establishes a basis for vicarious liability of Cawthorne and PKJ on a theory of respondeat superior for injuries inflicted upon Kirlin by an on-duty employee of PKJ.

[¶ 12.] The ancient doctrine of re-spondeat superior is well established as “holding an employer or principal liable for the employee’s or agent’s wrongful acts committed within the scope of the employment or agency.” Black’s Law Dictionary, (8th ed 2004). In giving meaning to the phrase “within the scope of employment,” we have stated:

“[W]ithin the scope of employment” has been called vague but flexible, referring to “those acts which are so closely connected with what the servant is employed to do, and so fairly and reasonably incidental to it, that they may be regarded as methods, even though quite improper ones, of carrying out the objectives of the employment.”

Deuchar v. Foland Ranch, Inc., 410 N.W.2d 177, 180 (S.D.1987) (quoting Pros-ser and Keeton on the Law of Torts § 70, at 502 (5th ed W. Keeton 1984)).

[¶ 13.] In Leafgreen v. American Family Mutual Insurance Co., 393 N.W.2d 275 (S.D.1986), this Court adopted a “foreseeability” test to determine whether an agent’s acts were within the scope of employment:

We think it fairly stated that a principal is liable for tortious harm caused by an agent where a nexus sufficient to make the harm foreseeable exists between the agent’s employment and the activity which actually caused the injury; foreseeable is used in the sense that the employee’s conduct must not be so unusual or startling that it would be unfair to include the loss caused by the injury among the costs of the employer’s business.

Id. at 280-81.

[¶ 14.] “Foreseeability” as used in the respondeat superior context is different from “foreseeability” as used for proximate causation analysis in tort law. Id. at 280. In respondeat superior, foreseeability includes a range of conduct which is “fairly regarded as typical of or broadly incidental to the enterprise undertaken by the employer.” Id. (citing Rodgers v. Kemper Construction Co., 50 Cal.App.3d 608, 618-19, 124 Cal.Rptr. 143 (1975)) (emphasis added). The Leafgreen foreseeability formulation was guided by Rodgers and the Restatement (Second) of Agency. Both continue to provide guidance on what is foreseeable and, therefore, what is within the scope of employment.

[¶ 15.] Rodgers illustrates the breadth and application of the respondeat superior foreseeability test. Its conclusion is highly relevant to this case because of the factual similarities. In Rodgers, two employees of a subcontractor argued with and assaulted two employees of a general contractor at a common worksite. The assault knocked one of the victims unconscious, led to severe injuries necessitating *445multiple surgeries, and resulted in permanent disability. The second victim was left with permanent double vision. These actions were deemed within the scope of employment because such assaults were foreseeable to the principal/employer. The court explained:

In the instant case, it was reasonably to be expected that Kemper’s employees would come in contact with employees of other contractors on the same project. The risk of such association, as explained in Carr2 ... extends to expressions of normal human traits which, unhappily, include occasional emotional flareups and propensity for violence. In the case at bench the quarrel on the job site, though between employees of different contractors ... was manifestly an outgrowth of the employment relationship and a risk which may fairly be considered as typical of, or incidental to, the employment.

Rodgers, 50 Cal.App.3d at 622-23, 124 Cal.Rptr. 143 (citations omitted). Therefore, given the precedent from which South Dakota’s foreseeability test was born, assaults between workmen can be foreseeable.

[¶ 16.] “This Court has specifically held that the question of whether the act of a servant was within the scope of employment must, in most cases, be a question of fact for the jury.” Deuchar, 410 N.W.2d at 181 (citing Lovejoy v. Campbell, 16 S.D. 231, 237, 92 N.W. 24, 26 (1902)). See Restatement (Second) of Agency § 228, comment d.3 Given the possibility that workmen’s assaults can be foreseeable and are “typical of, or incidental to, [their] employment,” Rodgers at 623, 124 Cal.Rptr. 143, it was incorrect for the circuit court to conclude in this case that “[the foreseeability] determination may be made as a matter of law where an employee’s ‘deviation ... is very marked and unusual.’ ” Fullmer v. State Farm Ins. Co., 498 N.W.2d 357, 363 (S.D.1993) (citing Lovejoy, 16 S.D. at 237, 92 N.W. at 26). Genuine factual issues remain as to whether this assault was foreseeable.

[¶ 17.] “To determine if a servant’s act is within the scope of employment, numerous factors should be considered.” Deuchar, 410 N.W.2d at 180. In applying the foreseeability test, the Leaf-green court broadly considered four factors which suggested that the agent’s conduct was unforeseeable:

1) No benefit ran to the principal,

2) The burglary was remote in time from the principal’s involvement with the victims,

3) The opportunity to commit the act arose out of the agent’s personal relationship with the victims, outside of the agent’s employment, and

4) Imposing liability on employers in these circumstances would be “unfair.”

Leafgreen, 393 N.W.2d at 281.

[¶ 18.] The Restatement (Second) of Agency has also been used as a source of other relevant factors to be considered by the fact finder. See Deuchar at 180, n. 2. Restatement (Second) of Agency, § 228, *446General Statement [regarding the Scope of Employment ], comment a. instructs, “[section] 245 states the special rule which applies when a servant intentionally4 uses force against another person.” In whole Section 245 reads:

A master is subject to liability for the intended tortious harm by a servant to the person or things of another by an act done in connection with the servant’s employment, although the act was unauthorized, if the act was not unexpectable in view of the duties of the servant.

[¶ 19.] The thorough commentary to Restatement (Second) of Agency § 245 5 discusses a number of factors which should be considered when evaluating the intentional use of force. The general factors listed in Restatement (Second) of Agency § 229 — Kind of Conduct within Scope of Employment, repeated in Deuc-har, were considered by the trial court in its decision. These factors are inappropriate given the more specific applicability of the “special rule” to the use of force.6

[¶ 20.] Section 245, comment a. states: Types of situations. Whether or not an employment involves or is likely to lead to, the use of force against the person or property of another is a matter of fact to be decided by the trier of fact. Since opportunities and provocations arise in a great variety of ways, no attempt is made to make an exhaustive category of situations in which the master may be found liable. However, certain situations recur with sufficient frequency to call for mention. These occur when the servant: (a) acts in the protection of or recaption of his master’s property, or (b) in excess of zeal in competition, or (c) engages in a fight arising out of a dispute connected with his work for his employer.

Any of these three situations may describe Halverson’s actions.

[¶ 21.] It is undisputed that Halverson made contact with Kirlin in order to protect his employer’s property. While Hal-verson’s job description might not expressly include such a duty, by his actions, Halverson apparently believed he had a duty to stop Kirlin from taking filters or other items stored in the penthouse. Also, such a duty might be considered incidental to his other responsibilities. Therefore, genuine issues of material fact remain as to whether Halverson’s use of force was foreseeable given his employment and the duties he undertook. A finder of fact must be given the opportunity to consider the circumstances which gave rise to this action and the factors discussed in section 245 in order to resolve these issues.

[¶22.] The Deuchar court considered the “employee’s intent” a relevant factor for determining the scope of employment. Citing Professors Prosser and Keeton, this Court stated:

An essential focus of inquiry remains: Were the servant’s acts in furtherance of his employment? If the answer is yes, then employer liability may exist even if his servant’s conduct was expressly forbidden by the master ... When a servant acts with an intention to serve solely his own interests, this act is *447not within the scope of employment, and his master may not be held liable for it.

Deuchar, 410 N.W.2d at 181. Prosser and Keeton further explain:

It may be said, in general, that the master is held liable for any intentional tort committed by the servant where its purpose, however misguided, is wholly or in part to further the master’s business ... But if [the servant] acts from purely personal motives, because of a quarrel over his wife which is in no way connected with the employer’s interests, he is considered in the ordinary case to have departed from his employment, and the master is not liable.

Prosser and Keeton on the Law of Torts § 70, 505-06 (5th ed.1984) (emphasis added).

[¶ 23.] This “employee’s intent” analysis for intentional torts closely comports with the language contained in the Restatement (Second) of Agency § 245, Comment f. Servant actuated by personal motives,7 See Baker v. St. Francis Hosp., 126 P.3d 602, 607 (Okla.2005) (applying § 245, cmt. f).

[¶ 24.] Therefore, given our precedent applying the foreseeability test and the commentary contained in the Restatement (Second) of Agency § 245, when considering the intentional use of force by an employee, the fact finder must first determine whether the use of force was wholly motivated by the agent’s personal interests or whether the act had a dual purpose, “that is, to serve the master and to further personal interests.” Deuchar, 410 N.W.2d at 181. “When a servant acts with an intention to serve solely his own interests, this act is not within the scope of employment, and his master may not be held liable for it.” Id. (emphasis added).

[¶ 25.] If the act was for a dual purpose, the fact finder must then consider the case presented and the factors relevant to the act’s foreseeability in order to determine whether a nexus of foreseeability existed between the agent’s employment and the activity which actually caused the injury. If such a nexus exists, the fact finder must, finally, consider whether the conduct is so unusual or startling that it would be unfair to include the loss caused by the injury among the costs of the employer’s business. See generally Leafgreen, 393 N.W.2d at 280-81.

[¶ 26.] This case presents the kind of factual ambiguities that justify jury consideration of the scope-of-employment question. Although, no reasonable job description of an HVAC serviceman would include beating the competition’s employees unconscious, our law of vicarious liability focuses on the foreseeability of such conduct, not the job description. Halverson was on the clock conducting PKJ’s business when he encountered Kirlin. Halverson would not have been in the restricted area atop the Empire Mall but for his employment with PKJ. While Kirlin’s own description *448of the incident suggests that the beating may have been motivated by Halverson’s belief that Kirlin had gestured to him in an offensive manner on the previous day, there was also evidence to support the conclusion that Halverson’s assault on Kir-lin was motivated in part by his interest in protecting PKJ’s property in the penthouse. The evidence might also imply that Halverson was motivated by the intent to further PKJ’s business interests through discouraging the competition, albeit in a misguided and wholly unacceptable fashion.

[¶ 27.] We reverse and remand to the circuit court. The circuit court erroneously granted summary judgment in favor of PKJ on this issue. Genuine issues of material fact remain whether Halverson was within the scope of his employment when he assaulted Kirlin.

[¶ 28.] 2. Whether or not Halverson departed from the scope of his employment, does a genuine issue of material fact exist on any theory brought against Cawthorne and PKJ based on a tort duty arising under Restatement (Second) of Torts, § 317, or any other basis of negligence out of which a duty can arise.

There are three requirements in a negligence claim: “(1) a duty on the part of the defendant; (2) a failure to perform that duty; and (3) an injury to the plaintiff resulting from such a failure.” The existence of a duty is a question of law that is reviewed de novo. While negligence actions are not generally suitable for summary judgment, it is appropriate when the duty question is resolved in favor of the defendant.

State Auto Ins. Companies v. B.N.C., 2005 SD 89, ¶ 20, 702 N.W.2d 379, 386 (citations omitted).

[¶ 29.] In this case, the circuit court granted PKJ and Cawthorne’s motion for summary judgment on Kirlin’s negligence claims. Summary judgment was based on the non-existence of a duty from PKJ or Cawthorne to Kirlin. Therefore, only the “duty” element of Kirlin’s negligence claims is before us.8 Kirlin’s appeal asserts that PKJ and Cawthorne had three duties which they failed to uphold. First, the employers had a duty to control Hal-verson. Second, the employers owed a special duty to protect Kirlin from Halver-son. Finally, the employers had a general duty of reasonable care in regard to carrying out their business.

[¶ 30.] “Generally, the law imposes no duty to prevent the misconduct of a third person.” State Auto Ins. Companies, 2005 SD 89, ¶ 22, 702 N.W.2d at 387. However, an employer may be held liable for negligent hiring, retention, training and supervision. See Rehm v. Lenz, 1996 SD 51, ¶ 21, 547 N.W.2d 560, 566 (recognizing that employers can be held responsible for negligent hiring, retention and supervision of their employees); see also Nelson v. Nelson Cattle Co., 513 N.W.2d 900, 904 (S.D.1994) (holding that there was evidentiary support for the jury to conclude that the defendant did not provide an employee adequate supervision and instruction to carry out the duties he was assigned).

Duty to Prevent the Misconduct of a Third Party

[¶ 31.] In a variety of situations, this Court has stated that in an allegation that a duty exists to prevent the miscon*449duct of a third party, the plaintiff must show the existence of (1) a special relationship between the parties, and (2) that the third party’s injurious act was foreseeable. See State Auto Ins. Companies, 2005 SD 89, ¶ 22, 702 N.W.2d at 387 (house sitter-homeowner); E.P. v. Riley, 1999 SD 163, 604 N.W.2d 7 (Department of Social Services owed a common-law duty to protect a child from harm inflicted by a foster child with known dangerous propensities); Walther v. KPKA Meadowlands Ltd. Partnership, 1998 SD 78, ¶ 41, 581 N.W.2d at 535 (landlord — tenant); Small v. McKennan Hosp., 437 N.W.2d 194, 199 (S.D.1989) (landowner — invitee). Kirlin alleges that, as a subset of the duty to prevent the misconduct of third persons, PKJ had a “duty to control” the conduct of its employee on top of the Empire Mall.

1. Special Relationship

[¶ 32.] The Restatement (Second) of Torts, Section 315 reflects this Court’s “special relationship” prong of the duty to prevent the misconduct of a third person, and is the starting point of our inquiry.

[¶ 33.] Restatement (Second) of Torts, Section 315 states:

There is no duty so to control the conduct of a third person as to prevent him from causing physical harm to another unless

(a) a special relation exists between the actor and the third person which imposes a duty upon the actor to control the third person’s conduct, or

(b) a special relation exists between the actor and the other which gives to the other a right to protection.

[¶ 34.] Restatement (Second) of Torts, Section 315, subsection (a) presents the requirements for a “special relationship” in a “duty to control” claim. In this subsection the “actor” is the party alleged to have the duty, here PKJ. The “third person” is the person to be controlled, here Halverson. Comment c. to this Section directs that “[t]he relations between the actor and a third person which require the actor to control the third person’s conduct are stated in §§ 316-319.” See Cuppy v. Bunch, 88 S.D. 22, 25, 214 N.W.2d 786, 788 (1974). In this case, we apply Restatement (Second) of Torts, Section 317, Duty of Master to Control Conduct of Servant.

[¶ 35.] Restatement (Second) of Torts, Section 317, states:

A master is under a duty to exercise reasonable care so to control his servant while acting outside the scope of his employment as to prevent him from intentionally harming others or from so conducting himself as to create an unreasonable risk of bodily harm to them, if

(a) the servant

(i) is upon the premises in possession of the master or upon which the servant is privileged to enter only as his servant, or

(ii) is using a chattel of the master, and

(b) the master

(i) knows or has reason to know that he has the ability to control his servant, and

(ii) knows or should know of the necessity and opportunity for exercising such control.

[¶ 36.] Applying this standard, if the jury was to conclude that Halverson’s actions are outside the scope of employment under respondeat superior analysis,9 because Halverson intentionally harmed Kar-lin, and because Halverson was privileged to be atop the Empire Mall due only to his *450employment, then the sole question regarding Halverson’s “special relationship” with PKJ is Restatement (Second) of Torts, Section 317, subsection (b)(i),10 whether PKJ knew or had reason to know of its ability to control Halverson.

[¶ 37.] The ability to control and the power to control are not well defined or discussed in the commentary to Section 317 or in our previous cases. The ability to control arises from or is incident to the employer’s general duties. Comment b. explains:

A master is required to police his own premises, and those upon which, though in possession of another, he has a privilege of entry for himself and his servants, to the extent of using reasonable care to exercise his authority as the master in order to prevent his servant from doing harm to others ... he is not required, however, to exercise any control over the actions of his employees while on the public streets or in a neighboring restaurant during the lunch interval, even though the fact that they are his servants may give him the power to control their actions by threatening to dismiss them from his employment if they persist.

(emphasis added).

[¶ 38.] Therefore, the ability to control can be satisfied by the mere power to threaten dismissal. Given the employment relationship, we believe PKJ was aware of at least this power. Furthermore, PKJ exerted its power to assign Halverson to the roof of the mall on the morning in issue. Simply stated, PKJ knew it had the ability to control or police Halverson’s actions atop the Empire Mall because of its power to discipline, reassign or terminate Halverson’s employment. Consequently, under the “duty to control” issue a “special relationship” existed between PKJ and Halverson.11

*451 2. Foreseeability

Wrongful activity can be foreseeable upon common experience. We use the “totality of circumstances test” in evaluating foreseeability. Liability is not contingent upon foreseeability of the “extent of the harm or the manner in which it occurred.” This means that the exact harm need not be foreseeable. Rather, the harm need only be within the class of reasonably foreseeable hazards that the duty exists to prevent.

State Auto Ins. Companies, 2005 SD 89, ¶ 25, 702 N.W.2d at 388-89 (citations omitted) (emphasis added).

[¶ 39.] Because a “special relationship” exists between PKJ and Halver-son, we next consider the foreseeability of Halverson’s conduct under Kirlin’s “duty of control” claim. Restatement (Second) of Torts, Section 317(b)(ii), reflects our “foreseeability” prong and requires that PKJ had knowledge of a need to exert the ability to control Halverson.

[¶ 40.] Looking at the totality of the circumstances, PKJ knew its employees believed the penthouse on top of the Empire Mall only contained PKJ’s property. Second, PKJ knew its employees would confront other workmen near the penthouse, as Cawthorne had on the previous day. Third, via Cawthorne, PKJ knew that Carrier’s agents, including Kirlin, would be working on top of the Empire Mall for a number of days, taking items from the penthouse. Therefore, when PKJ assigned Halverson to work at the Empire Mall, it was foreseeable that he would see Kirlin or another Carrier employee in or around the penthouse, confront the worker and attempt to reclaim what Halverson perceived to be PKJ’s property. As mentioned in Issue 1, supra., the use of force can be foreseen in the reclamation or protection of property in respondeat superior. While these are different inquiries that use the same word, we hold that a confrontation over PKJ’s property is foreseeable for the purpose of establishing the legal duty of control in this situation. As stated above, the extent of a potential hazard does not need to be foreseeable, only that the class of such hazard reasonably exists.

Conclusion — Duty to Prevent Misconduct of a Third Person

[¶ 41.] We do not suggest that employers are negligent simply because an employee assaults a third party. We conclude a “special relationship” existed between PKJ and Halverson due to his employment and the location of the attack. In the totality of the circumstances, knowledge of the prior day’s conflict can be fairly imputed to PKJ. It was foreseeable to PKJ that Halverson would confront Kirlin regarding PKJ’s property. Further, it was foreseeable that Halver-son would use force to reclaim his employer’s property. Therefore, Halverson’s assault was foreseeable to PKJ for the purposes of establishing a legal “duty of control.”

[¶ 42.] With the duty question answered as a matter of law, it becomes a question for the jury to determine if the conduct of PKJ met or failed to meet that duty. If the jury determines that PKJ failed to meet its duty, then it must decide whether that failure caused Kirlin damage. Therefore, we reverse and remand for a jury’s determination on these issues.

Duty of Reasonable Care

[¶ 43.] Kirlin asserts PKJ has a general duty of care when carrying out its business. This argument to a great extent overlaps with Kirlin’s duty of control claim. However, there is a subtle difference between these two. The duty of control concerns PKJ’s handling of its special relationship with Halverson; the general duty *452concerns PKJ’s duty to conduct itself reasonably.

[¶ 44.] In essence, Kirlin’s “duty of reasonable care” argument presents four theories of negligence: 1) negligent hiring, 2) negligent retention, 8) negligent training, and 4) negligent supervision. Differentiation of Kirlin’s claims clarifies the assertion that a general duty of reasonable care exists in this case.

[¶ 45.] Broadly stated, a negligent hiring claim suggests that at the time an employee was hired, it was negligent for an employer to engage the employee’s services based on what the employer knew or should have known about the employee. A negligent retention claim alleges that information which the employer came to know, or should have become aware of, after hiring the employee made continued employment of the employee negligent. See Yunker v. Honeywell, Inc., 496 N.W.2d 419, 422-424 (Minn.App.1993). A negligent training claim suggests that the manner or circumstances of the employee’s training by the employer inadequately or defectively coached, educated, or prepared its employees for the performance of their job duties.12 Finally, a negligent supervision claim alleges that the employer inadequately or defectively managed, directed or oversaw its employees.13 Thus, Kirlin presents four perspectives from which to analyze the duty question.

1. Negligent Hiring and Retention

[¶ 46.] Kirlin’s arguments regarding negligent hiring and retention include the same basic traits. Kirlin alleges that Hal-verson has a violent background of which PKJ was aware, or should have been aware. Kirlin suggests this background made him a danger to others. Kirlin presents Halverson’s history of violations of the law including prior arrests for assault and a conviction for resisting arrest. Further, Kirlin suggests that Halverson’s history as a high school wrestler, former bull rider on the rodeo circuit and United States Marine evince his violent tendencies.

[¶ 47.] We observe that courts addressing the amount of inquiry required into an applicant’s history have concluded that when an employee’s contact with the public is minimal there is no duty to perform a background check. See Connes v. Molalla Trans. Sys., 831 P.2d 1316, 1321-22 (Colo.1992) (concluding that the scope of an employer’s duty in exercising reasonable care in hiring depends largely on the anticipated degree of contact the employee will have with others in the normal course of employment. Accordingly, where the employment calls for minimal contact between the employee and others, there may be no reason to conduct an investigation beyond obtaining prior employment information and personal interview data); Garcia v. Duffy, 492 So.2d 435, 441-42 (Fla.App.1986) (holding that an employer had no duty to investigate an applicant’s background where job duties involved incidental contact with the public).

[¶ 48.] Conversely, where job requirements bring an employee into frequent contact with the public, or individuals who have special relationships with the employer, the inquiry required expands *453beyond the job application and personal interview to an investigation of the applicant/employee’s background. See Williams v. Feather Sound, Inc., 386 So.2d 1238,1240 (Fla.App.1980) (recognizing that an employer had no duty to investigate an applicant’s background where he was hired for outdoor maintenance of townhouses and minimal contact with tenants. However, the duty to perform an investigation incr